Ultimate Services®

When it comes to real estate, it appears that everyone discusses customer service. However, service is more than just words. At Coldwell Banker®, we understand that you desire more than mere conversation. You seek a dedication to action. That's why we've established Ultimate Service®, a system designed to empower you.

We Listen!

We aim to understand what matters most to you, our valued customer. Whether it's a spacious backyard, proximity to quality schools, or breathtaking city views, we're here to assist. Share your preferences with us, and we'll attentively listen to your needs.

We put Your needs First!

Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!

Satisfaction Guaranteed!

We’ve surveyed thousands of Canadian customers to establish our high standards of performance we provide to every home buyer and seller. When our job is done, we’ll ask you to complete a Customer Satisfaction Survey so we can continue to improve.

Over 98% praise our overall performance

At Coldwell Banker Horizon Real Estate, we believe that your home purchase or sale should be a pleasant experience, and we will do whatever we can to ensure that it is. We offer Ultimate Service® to make sure that every client leaves our office happy with the service they received.®.

In 1996,  introduced Ultimate Service®, a unique customer satisfaction program and business philosophy that has earned a *98% customer satisfaction rating from over 90,000 Canadian home buyers and sellers! That’s a level of satisfaction that is unmatched in the industry.

*Based on survey from Canadian home buying and selling customers to December 31, 2021.*

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Ultimate Service AwardKelowna Real Estate Sold Property