Customer Satisfaction Maximized

When it comes to real estate, it seems like everybody talks about customer service. But service isn’t just talk. At Coldwell Banker® we recognize that you want more than just conversation. You want a commitment to action. That’s why we’ve created Ultimate Service®, a system that puts you in control. Ultimate Service delivers real value and assures you the highest possible level of customer satisfaction.

Here’s How We Work

We Listen

We want to know what things are most important to you, the customer. Whether it’s a big backyard, lake views, or location, we can help. Tell us what you’re looking for. We’ll listen.

Satisfaction Guaranteed

Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!

Tell Us What You Think

We’ve surveyed thousands of Canadian customers to establish our high standards of performance we provide to every home buyer and seller. When our job is done, we’ll ask you to complete a Customer Satisfaction Survey so we can continue to improve.


Our agent has been extremely accommodating and has gone above and beyond our expectations as a real estate agent. We would definitely refer this agent to others.

Our agent explained everything very clearly. Very professional, approachable & thorough.

This is the 4th time I have used this agent’s services and I have referred them to numerous friends and colleagues. Exceptional communication and professionalism.

Excellent professional service. Attention to detail & helpful in all matters. Our agent is an outstanding example of an accomplished sales rep.


Over 98% praise our overall performance*

We take everything we’ve learned along the way and use it to continually improve the services we offer. Over 100 years ago, the Coldwell Banker organization was formed on the fundamental premise of placing our customers’ needs above all else. This commitment has led to many innovations that have been adopted as industry standards, helping to make Coldwell Banker a leader in our field.

If you’re looking for a complete program backed by the best guarantees in the business, and that puts you in control, choose a Coldwell Banker professional. Discover for yourself what Ultimate Service is all about.


* Based on survey responses from over 75,000 Canadian home buying and selling customers to December 31, 2016, 98% of customers responding were satisfied with the service delivered by their Coldwell Banker representative.